Privacy Policy

Update time: December 20, 2023

The introduction

LionsChat operators value the privacy of their users. We may collect and use your information when you use our services. We hope that through this Privacy Policy, we will explain to you how we collect, use, store and share this information when using our Services, as well as the ways we provide you with access, update, control and protection of this information. This Privacy Policy is relevant to LionsChat, and you are encouraged to read this Policy carefully and, if necessary, follow the guidelines in this Privacy Policy to make the choice you think is appropriate. The technical terms covered in this Privacy Policy are as concise as possible, and links to further explanation are provided to facilitate your understanding.

By using or continuing to use our Services, you consent to our collection, use, storage and sharing of your information in accordance with this Privacy Policy.

If you are a US resident, this Privacy Policy shall apply.

If you are located in the European Economic Area or the UK, this Privacy Policy shall apply.

If your residence is in another country, and not the US or EU, this Privacy Policy shall apply.

If you have any questions about this Privacy Policy or related matters, please contact us through the LionsChat client.

1. Information collection

When we provide the Services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to become our user or enjoy some of the services we provide, or achieve the intended effect of the relevant services.

1.1 Information provided by you

1.1.1 Registration information such as language and phone number (only if you register with your phone number)

1.1.2 Profile information such as name, social media account information and profile picture

1.1.3 Payment information, such as Apple and Google in-app purchases or other third-party payment information (if required for payment purposes)

1.1.4 Information we obtain from other sources

We may receive information about you from other sources. For example, if you choose to use your social network (eg Facebook, Twitter) to link or register, we may collect information from these third-party services, including your contact list for those services and information related to your use of the platform about these services.

We will also receive information about you (including age data and demographic information) from third parties (such as ad networks and analytics providers) and other sources, including commercial directories and other commercial or public sources. Information We Collect Automatically

When you use the Platform, we automatically collect certain information from you, including your IP address, unique device identifiers, cookies (defined below), your mobile operator, and mobile or device information, including your device model , operating system, application and file names and types, and platform.

1.2 Your information shared by other parties

when the other party to use our services provided to share information about you.

1.3 Information we obtain about you

We may collect the following information when you use the Services:

[Log Information] means the technical information that may be automatically collected by the system through cookies or other means when you use our Services, including:

equipment or software information, such as your mobile device and a web browser or other program used to access our services provided by the configuration information, your IP address and mobile version and the equipment used in the identification code;

when using our service search or browse information, for example, you use the web search words, access to social media page url, and you are using our service when browsing or other information required to provide details and content;

you through our service to communicate information, such as communications account, as well as the communication time, data and time, like text, image, and voice;

you through our service to share content contains information (metadata), such as shooting or upload sharing photos, recording or video recording the date, time or place, etc.

[Location Information] means the information about your location collected by you when you turn on the device location function and use the relevant location-based services provided by us, including:

you through which has the function of positioning mobile devices to use our services, via GPS or WiFi your location information collection;

you or other users to provide real-time information contains your locates the geographical position, for example, you provide the account information contained in your area, you or others to upload shows you the current or the geographical position of sharing information, once you or others to share pictures contain geography markup information;

you can shut down positioning function, stop location information collection for you.

2. Information use

2.1 We may use the information collected in the course of providing the Services to you for the following purposes:

remember who you are, to provide services to you. For example, Cookie helps us identify you as our registered user, or save the information about your preferences or other information provided to us by you;

in the service we provide, for authentication, customer service, security, fraud monitoring, archive and backup purposes, to ensure that we provide you with the safety of the products and services;

help us to design new services, to improve our existing services;

make us know more about you how to access and use our services, to targeted to respond to your individual needs, such as personalized help service and instructions, or other aspects of the response to you and other users.

advertising optimization, provide you with more relevant ads with you instead of common advertising;

assess our service in the effect of advertising and other marketing and promotional activities, and improved;

software certification or management software upgrade;

let you participate in the survey about our products and services;

in order to let you have a better experience, improve our service or other purposes, you agree on the premise of comply with relevant laws and regulations, we will be on a certain services may collect information, to collect information or personalized way, for our other services.

2.2 When we use cookies for the above purposes, we may provide the non-personally identifiable information collected through cookies to advertisers or other partners after statistical processing for analyzing how users use our Services and for advertising services. You may also authorize us to use the information provided and stored by the Service for our other Services if we provide the appropriate option in the relevant Services.

3. Access and control of user information

3.1 We will make every effort to take appropriate technical measures to ensure that you can access, update and correct your registration information or other personal information provided when using our Services. When accessing, updating, correcting or deleting the foregoing information, we may require you to verify your identity to protect the security of your account.

4. Information sharing

We and our affiliates will not share your Personal Information with any third party without your consent, except in the following circumstances:

4.1 We and our affiliates may share your Personal Information with our affiliates, partners and third party service providers (which may not be located in your jurisdiction) for the following purposes:

provide our service to you;

attain the goal of "information" described in part;

perform in the LionsChat service agreement or our "privacy policy" in obligations and exercise our rights;

understand, maintain and improve our service.

as we or our affiliates and any such third party to share your personal information, we will try to ensure that such third party in the use of your personal information to comply with the "privacy policy" and we asked the abide by other appropriate confidentiality and security measures.

As our business continues to grow, we and our affiliates may enter into mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions. We will notify you prior to the transfer in the manner agreed in article 9 below.

4.2 We or our affiliates may also retain, retain or disclose your Personal Information for the following purposes:

obtain your approval or authorization;

comply with applicable laws and regulations;

to abide by the rules of the court order or other legal process;

comply with the relevant government agency requirements;

only share your information, can provide the service you need. For the purpose of complying with the applicable laws and regulations, safeguarding the public interest, or protecting the personal and property safety or legal rights and interests of our customers, us or our affiliates, other users or employees.

5.information security

5.1 We retain your Personal Information only for the period necessary for the purposes described in this Privacy Policy and for the period required by laws and regulations.

5.2 We use various security technologies, procedures and management measures to prevent loss, improper use, unauthorized access or disclosure of the Information. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide; Strict management has also been adopted for employees or outsourced personnel who may have access to your information, including but not limited to adopting different access control according to different positions and signing confidentiality agreements with them. However, please understand that due to technical limitations and possible malicious means, in the Internet industry, even if we try our best to strengthen security measures, it is not always possible to guarantee the security of information 100%. You need to understand that the systems and communication networks that you use to access our services may have problems due to factors beyond our control.

6. User's Duty of Care

6.1 Many of our services allow you to chat and interact with other users online, thus generating your personal information. As long as you do not delete the shared information, it will remain in the public domain; Even if you delete the shared information, the information may be cached, copied or stored independently by other users or unrelated third parties not under our control, or may be kept in the public domain by other users or such third parties.

6.2 You are requested to carefully consider the content of messages posted and communicated through LionsChat. In some cases, you can control the scope of users who have access to the information you share through the Settings of some of our services.

7. Sensitive information of users

7.1 Certain personal information may be considered sensitive personal information due to its special nature, such as your race, religion, personal health and medical information, etc. Sensitive personal information is more strictly protected than other personal information.

7.2 Please note that the content and information (such as information about your personal life experience, etc.) that you provide, upload or publish while using our Services may disclose your sensitive personal information. You need to carefully consider whether to disclose sensitive personal information when using our services.

7.3 You agree to handle your sensitive personal information for the purposes and in the manner described in this Privacy Policy.

8. Your Rights

8.1 The right to request (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained;

8.2 The right to request proper rectification or removal/erasure of your personal data or restriction of the processing of your personal data;

8.3 Delete account：You can request deletion of your account in the following two ways:

You can request deletion in the platform, [My] - [Settings] - [Safe Center] - [Delete Account] to delete the account.

You can also contact us by email to delete your account. You acknowledge and understand that the act of cancelling your account is irreversible and that after you cancel your account, your account information, identity information, contact information, transaction records and other related information and records will not be recovered. Exercise caution when performing this operation.

8.4 You can send us your request through the email or physical address provided in the "Contact Information" section at the bottom of this policy to submit a request to access or delete the information we have collected about you. We will respond to your request in accordance with applicable laws and undergo appropriate verification. We will not discriminate on the basis of exercising any privacy rights you may have.

9. Advertising services

9.1 you understand and agree that, we have the right to decide to this software for commercial purposes, including but not limited to the development, the use of the software part of the service to third parties for promotion, etc., we are committed in the process of popularization in strict accordance with this agreement to protect your personal information, at the same time you also can choose according to system Settings screen, refused to receive relevant information.

9.2 You understand and agree that we may use your information to provide you with advertisements that are more relevant to you.

9.3 You understand and agree that we may also use your information to send you promotional messages through our services, email or other means to offer or promote the following goods and services of us or third parties: our goods or services, goods or services of our affiliates and partners;

9.4 If you do not want us to use your Personal Information for the aforementioned advertising purposes, you may request us to stop using your Personal Information for the aforementioned purposes through the relevant prompts provided by us in the advertisements or the guidelines provided by us in the specific services.

9. Notification method

When you use our Services, we may use your information to send push notifications to your device. If you do not wish to receive this information, you can choose to unsubscribe on your device by following our relevant prompts.

We may send you notices related to the Service when necessary (for example, when a service is suspended for system maintenance). You may not be able to cancel these announcements that are related to the service and are not promotional in nature.

10. Exemption clause

10.1 Our Services may include or link to social media or other services (including websites) provided by third parties. For example, you use the sharing function to share certain content to our services, or you use a third-party connection service to log into our services. These functions may collect your relevant information (including your log information) and may install cookies on your computer or mobile device to operate the above functions properly;

10.2 We provide you with links through advertising or other means of our Services to enable you to access third party services or websites.

10.3 Such third party social media or other services may be operated by the relevant third party or by us. Your use of such third party's social media services or other services (including any personal information you provide to such third parties) is subject to such third party's terms of service and privacy policy (other than LionsChat's Service Agreement or this Privacy Policy), which you need to carefully read. This Privacy Policy only applies to the information collected by us and does not apply to the services provided by any third party or the rules governing the use of information by any third party. We are not liable for any third party's use of the information provided by you.

11. Minors Clause

11.1 This platform does not target children under 13 years of age. If we discover that personal information has been collected from a person under the age of 13, we will delete that information and terminate that person’s account. If the law of the user's place of residence has special regulations for users over 13 years old to use this platform and this platform to collect personal information of users over 13 years old, we will abide by local laws and regulations. If you think we collect the following children’s information at the age of 13 or prohibited by local law, please contact us lionschat@163.com

12. Scope of application

12.1 This Privacy Policy applies to all services provided by us except certain services. These specific services will be subject to specific privacy policies. Specific privacy policies for specific services will be more specific about how we use your information in those services. The privacy policy for this particular Service forms part of this Privacy Policy. In the event of any inconsistency between the privacy policy of a specific Service and this Privacy Policy, the privacy policy of that specific Service shall apply.

12.2 Except as otherwise provided in this Privacy Policy, words used in this Privacy Policy will have the same meanings as those defined in the LionsChat Service Agreement.

12.3 Please note that this Privacy Policy does not apply to:

through our service and access to a third party (including any third party sites) collect information;

advertising service by in our service of information gathered by other companies or institutions.

13. Modification of the Agreement

13.1 This Privacy Policy forms part of the LionsChat Service Agreement. We may, in due course, amend the terms and conditions of this Privacy Policy as part of this Policy. If any such amendment materially reduces your rights under this Privacy Policy, we will notify you by placing a prominent notice on the homepage or sending you a push notification or otherwise prior to the effect of the amendment. In such case, by continuing to use our Services, you agree to be bound by this Privacy Policy as amended.

14. Contact

14.1 Questions, comments and requests regarding this policy should be sent to:

Company: LionsChat Company Co., Ltd.

Address: Tianhe District, Guangzhou

Email:lionschat@163.com